1. Introduction
This Privacy Policy explains how Wellforces Ltd (“Wellforces”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you use wellforces.co.nz and our related products and services.
We are committed to handling personal information in accordance with the New Zealand Privacy Act 2020.
2. Who we are
Wellforces Ltd
60 Apollo Drive
Rosedale
Auckland 0632
New Zealand
Email: contact@wellforces.co.nz
Phone: 0800 88 87 86
3. What personal information we collect
Depending on how you interact with us, we may collect:
Information you provide directly
- your name
- company name
- billing and delivery address
- email address
- phone number
- account login details
- order and transaction information
- quotation, project, trade account, RMA, CAD file, sample request, SDoC request, and other enquiry details
- any documents, messages, or other information you submit to us
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- browser type and device information
- pages visited and actions taken on our site
- date/time of visits
- referring website
- cookie and similar tracking information
Information from third parties
We may receive information from:
- payment providers
- shipping and logistics providers
- marketing and analytics providers
- fraud prevention or identity verification providers
- public sources or business partners where permitted by law
4. Why we collect your information
We collect and use personal information for lawful business purposes, including to:
- provide products and services to you
- process orders, payments, deliveries, returns, and warranty or support requests
- create and manage customer or trade accounts
- respond to enquiries and provide quotations
- verify identity and reduce fraud risk
- communicate with you about orders, products, services, and support
- send marketing communications where permitted by law
- improve our website, product offering, and customer experience
- maintain business records and comply with legal obligations
We only collect personal information that is necessary for these purposes.
5. How we collect personal information
We collect personal information:
- directly from you when you place an order, contact us, subscribe to updates, apply for a trade account, or submit a form
- automatically through cookies and website technologies
- from third parties where permitted by law and appropriate for the service being provided
Under New Zealand privacy law, we generally collect personal information directly from the individual concerned and must be open about why it is being collected and what will happen to it.
6. Cookies and analytics
We may use cookies, pixels, and similar technologies to:
- keep our website functioning properly
- remember user preferences
- analyse website traffic and performance
- improve site usability
- support marketing and advertising activities
You can usually manage cookies through your browser settings. Disabling cookies may affect website functionality.
We may use third-party analytics and marketing tools that collect information about your interactions with our website. These providers may use cookies and similar technologies subject to their own privacy policies.
7. When we disclose personal information
We may disclose personal information to:
- service providers who help us operate our business and website
- payment processors
- shipping, warehousing, and logistics providers
- IT, cloud hosting, website, and software providers
- marketing, analytics, and communications providers
- professional advisers such as accountants, lawyers, and insurers
- regulators, authorities, or other third parties where required or permitted by law
- another party in connection with a business sale, merger, restructure, or acquisition
We do not sell personal information as that term is commonly understood.
We will only disclose personal information for the purpose it was collected, a directly related purpose, with your authorisation, or where otherwise permitted or required by law.
8. Overseas disclosure and storage
Some of our service providers may store or process personal information outside New Zealand. Where this happens, we take reasonable steps to ensure your information is protected by appropriate safeguards and handled in a manner consistent with New Zealand privacy law.
9. How we protect personal information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These steps may include:
- secure website and system controls
- restricted staff access
- password and authentication measures
- secure third-party service providers
- internal processes for handling personal information
No method of transmission or storage is completely secure, but we work to protect personal information using safeguards that are reasonable in the circumstances.
10. How long we keep personal information
We keep personal information only for as long as it is needed for the purpose for which it was collected, and as required for legal, tax, accounting, warranty, dispute resolution, and operational purposes. When personal information is no longer required, we will securely delete or de-identify it where reasonably possible.
11. Marketing communications
If you subscribe to our newsletter or opt in to marketing, we may send you promotional emails and updates about our products, services, offers, and news.
You can unsubscribe at any time by:
- clicking the unsubscribe link in an email, or
- contacting us using the details above
12. Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to request correction of that information.
To make a request, please contact us at contact@wellforces.co.nz.
We may need to verify your identity before processing your request. We will respond in accordance with the Privacy Act 2020.
13. Privacy Officer
Under the Privacy Act 2020, organisations in New Zealand must have a privacy officer.
Our Privacy Officer is:
Wei Yu
Email: wei@wellforces.com
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer.
14. Children’s privacy
Our website and services are generally intended for business and general consumer use, and we do not knowingly collect personal information from children in circumstances where consent is required from a parent or guardian. If you believe a child has provided us with personal information inappropriately, please contact us so we can take appropriate steps.
15. Privacy breaches
If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will act in accordance with our obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.
16. Third-party websites and services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
17. Changes to this policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.
18. How to contact us or make a complaint
If you have a question, concern, or complaint about privacy, please contact us first:
Wellforces Ltd
Email: contact@wellforces.co.nz
Phone: 0800 88 87 86
Address: 60 Apollo Drive, Rosedale, Auckland 0632, New Zealand
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.